Dell has agreed to fork over $3.85 million over claims that Tinman Michael Dell lied to buyers about his financing and service offers to PC buyers in order to prevent lawyers from 46 states in the US taking him to court.
Connecticut Attorney General Richard Blumenthal said that an “epidemic-like wave of complaints” about Dell’s practices prompted him to contact his counterparts across the country.
Basically Dell punters were offered zero-percent financing but were later told they would have to pay high interest rates and fees. Others “faced unacceptable obstacles obtaining warranty service on their Dell computers and others didn’t get promised rebates.
Only one State, that of New York, ever actually sued Dell over the issue. Dell took it to the Supreme Court which ruled against the computer company.
By paying out, Dell avoided a much larger lawsuit. It has also promised to be a wee bit more honest with its customers over its sales claims. Apparently it can’t say that it has award winning customer service when it has not won such an award for longer than 18 months for example.
Dell Pays Out $3.85 million over Lawsuit
One comment
What happened to the case through New York Attorney office, I applied to them on 1100 isp. Laptop and got conformation # and then heard nothing.now am getting Harrassed on my Credit, told them when they replaced my Laptop I would pay for… was sent back to me with used parts and parts gone.fixed less then 1 yr old and I had alrready added a second 1 yr warrenty extension… guess I am just out ,but so are they, I will not pay for bad product…